Coocouli Delivery and Returns Policy

Overview

Delivery – Returns Policy

Before you browse our online store, we invite you to read and make sure that you agree with the Return – Shipping Policy, because your further use and browsing in our eshop implies your acceptance and consent.

Order and Shipping Confirmation

After the completion of the order and the processing / confirmation of the payment, the order is considered as “acceptable” and you will receive an e-mail “Order Confirmation”. Please make sure that all the information in this email is correct and in case you find any error or omission in the details, contact us as soon as possible via e-mail at info@coocouli.com.
In the event that you do not receive the order confirmation email, we recommend that you check to see if the email has been sent to your spam folder. If you have not received it, we recommend that you contact us at +30 2310 439990.
The “Order Confirmation” does not guarantee the availability of each product. Your order represents a purchase offer and the acceptance of an order does not legally imply its fulfillment. The order is completed successfully when you receive the e-mail “Shipping Confirmation”.
The “Accept” and “Send” e-mail of the order is not a legal receipt. The final invoice / receipt is not sent electronically but will be included in the package of your order.

Delivery times

Delivery time is estimated at 1-2 working days from the moment you receive the “Order Confirmation”, with the exception of inaccessible areas of the region where it is estimated at 2-3 working days.
With the “Order Confirmation”, you will receive a unique “tracking code” which allows you to check the status of your order on the respective website of the courier, as provided.
The duration of the control, processing and sending of orders, is up to 24 hours, while during weekends, national holidays and during discount periods it is up to 48 hours.
Most of our orders are delivered the next working day, in accessible areas and if it is possible to process the shipment. If you wish to receive your order the next business day, we recommend that you place it as early as possible the day before.
* Coocouli.com is not responsible for any delays due to unexpected conditions, due to bad weather conditions or force majeure.

Unable to deliver the order

If your order can not be successfully delivered to the address you stated, the package will be returned to coocouli.com and your order will be considered “Canceled”. This will be followed by a refund with the corresponding payment method you selected during the purchase process. The courier service will make two attempts to deliver the parcel to the address you have stated, in case even then it fails to deliver the parcel, they will contact you by phone at the details you have provided us. If there is still no response, the parcel will remain for another two days at the nearest courier store and then it will be returned to us where we will consider the order invalid and will refund. In case the purchase has been made by cash on delivery, only the amount of the value of the product will be refunded and not the amount of the cash on delivery charge.

Reservations

Coocouli.com tries to provide you with high quality products. However, as much as we try to avoid it, we can not guarantee that there will be no errors for any reason when importing and / or updating features, photos, availability and / or product prices listed on the website.
Therefore, and always in good faith, we reserve the right to correct any errors, change or update the page at any time without prior notice.
Also coocouli.com makes every effort in order to accurately display the products. If for any reason, a product of your order does not meet your expectations, you can return it to us in accordance with our return policy.

RETURN POLICY

Coocouli.com supporting e-Commerce gives you the opportunity, through the completeness of the descriptions which it posts on its pages, to enjoy the privilege of direct contact with the products available on your computer screen quickly and easily.

Product Returns due to delivery error

In all cases in which other than the sold are delivered, by type or quantity or a property is missing which has been previously agreed in writing with coocouli.com the customer returns the products for checking and finding the error. In this case, the costs of returning the products to the company as well as the costs of return to the customer are borne by coocouli.com as long as the method of return proposed by the company is observed.

Returns of defective products

In the event that the item is found to be defective, the following shall be duly certified as follows:
• The return of the product to be replaced should be done together with all the documents that accompanied the product (eg DAT, A. Retail, etc.) and its complete packaging. If it is a defect that was found later after delivery and the packaging does not exist or also if the product packaging was received by the distributors during the delivery of the item, the product packaging is not required.
• The return of the products will be done either by staff and means of transport of coocouli.com or through a courier company. replaced product.
• After the return of the products, the defect reported by the customer is checked and then contacted to inform him about the results of the check.
• If the defect is found, the product is replaced, otherwise the transaction is canceled in case it is not possible to replace the product in a reasonable way. In case of cancellation of the transaction, the refund of the initial purchase is made in the same way as the initial payment of the customer to coocouli.com
• In particular, in case of debit by credit card, coocouli.com will be obliged to inform the issuing Bank about the cancellation of the transaction and the bank will then proceed to any transaction provided under the contract it has drawn up with the customer without any responsibility of coocouli.com now. Coocouli.com after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In case of payment by bank transfer, a reverse bank transfer will be made from the accounts of coocouli.com to the customer.
• In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other total or partial offset of his claim. her vis-a-vis the customer.

Returns of products that are considered defective upon delivery (DOA)

The return of the products, which are considered defective upon delivery (DOA) will be accepted within seven (7) calendar days from their delivery to the customer. At the same time, the product must not be damaged and must have all the original documents that accompanied the product (eg VAT, Retail, etc.) and its complete packaging. In these cases the following applies:
• The product is received and checked to determine the defect reported by the customer.
• Provided that they have been previously received and checked by coocouli.com, the item will be replaced with a new one, otherwise in case the customer does not want a replacement, the original purchase will be refunded to the customer. The refund is made in the same way as the initial payment of the customer to coocouli.com.
• In particular, in case of debit by credit card, coocouli.com will be obliged to inform the issuing Bank about the cancellation of the transaction and the bank will then proceed to any transaction provided under the contract it has drawn up with the customer without any responsibility. of coocouli.com now. Coocouli.com after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In the case of payment in cash, if the customer had chosen the option “collection from the store”, it will be refunded to him from any store in the network of leparfumbar.gr. In case of payment by deposit in a bank account, a reverse deposit will be made by coocouli.com to the customer.
• Shipping costs both for the return of the products to coocouli.com and for the return to the customer of the replaced product are borne by leparfumbar.gr.
• In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other total or partial offset of his claim. her vis-.-vis the customer.

Return of non-defective products – Right of unjustified withdrawal by the customer

The customer has the right to withdraw from the purchase contract within a period of 14 calendar days from the date of conclusion of the service contract (in the case of such a contract), or from the delivery (in the case of products) and even when there are many products in the same order from the delivery of the last while when there is an obligation to deliver products at regular intervals from the delivery of the first. The withdrawal is made under the following conditions:
• This withdrawal is unjustified and without any charge and if the item has already been delivered the customer must return the product exactly in the condition in which it was received, with all its parts, the accompanying forms and its packaging in excellent condition . The return of the item is accepted only if the buyer has first paid any amount charged by the company for the shipment of the item to him and the shipping costs for the return of the item.
• The declaration of withdrawal is exercised in writing or electronically and coocouli.com is obliged to send a confirmation of receipt of the declaration of withdrawal as soon as it arrives.
• Following the withdrawal statement, coocouli.com is obliged to return the price received within a maximum of (14) fourteen calendar days from the receipt of the products.
• Delivery shipping costs are not refundable if the customer had chosen a delivery method other than the cheapest standard delivery method offered by leparfumbar.gr.
• The refund to the customer will be made by the same means as the initial collection. Specifically in the case of debit by credit card as follows: in case the price has been paid to coocouli.com by the Bank until the withdrawal and return of the item, coocouli.com will be obliged to inform the Bank about the cancellation of the transaction and the bank will carry out any action provided on the basis of the contract it has drawn up with the customer. The company after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In the case of cash payment, if the customer had chosen the option “collection from the store”, it will be refunded to him from the store where he received the product. In case of payment by deposit in a bank account the return will also be made by deposit in the same account of the customer.
• In case the withdrawal concerns the provision of services, the customer must pay an amount commensurate with the provided until the withdrawal statement.
• In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other total or partial offset per the claim of the customer.